Audacious Writing Group Pty Ltd (ACN: 669 129 168) as trustee for the JZ Family Trust (ABN: 40 559 389 984) trading as Resume Force is committed to protecting your privacy. This Privacy Policy outlines how we collect, hold, use, disclose, and process your personal information. By using our services, including our website, email communication, or through direct contact with us, you consent to the practices described in this Privacy Policy.
1. What is Personal Information?
In this policy, “Personal Information” refers to any information that can be used to identify you. This may include your name, address, phone number, email address, occupation, and other personal details. If the information we collect identifies you directly, or you can be reasonably identified from it, then it is considered Personal Information under the Privacy Act 1988 (Cth).
2. Types of Personal Information We Collect
We may collect the following Personal Information from you:
- Contact details, including name, address, telephone number, and email address.
- Employment information, such as your occupation and resume details.
- Payment and billing information, including credit card details if applicable.
- Correspondence and other information you provide to us via email, phone, or forms.
3. How We Collect Your Personal Information
We collect your Personal Information directly from you when you:
- Make an enquiry via our website, email, or telephone.
- Sign up for our services or fill out an online form.
- Provide us with your details through other communication channels such as social media.
We may also collect information from third parties in the following ways:
- Publicly available databases and resources.
- Referrals from clients or partners.
4. Why We Collect and Use Your Personal Information
We collect and use your Personal Information for several purposes, including:
- To provide our services, such as resume writing, career consulting, and related services.
- To communicate with you regarding your account, queries, and service updates.
- To comply with any legal or regulatory obligations.
- For internal record-keeping and business analysis.
- To improve our products and services.
- To offer marketing information that may be of interest to you (with your consent).
5. Disclosure of Your Personal Information
We may disclose your Personal Information to the following entities or third parties:
- Our staff, contractors, and service providers for the purposes of providing our services to you.
- Other companies within the Audacious Writing Group Pty Ltd (the parent company and other affiliated entities).
- Third-party partners for marketing, research, or business development purposes (with your consent).
- Government bodies, regulators, or law enforcement agencies as required by law.
We do not sell or rent your personal information to any third parties.
6. How We Protect Your Personal Information
We take reasonable steps to protect your Personal Information from misuse, loss, unauthorized access, and modification. This includes:
- Using encryption technologies where appropriate.
- Securing our physical and digital storage systems.
- Restricting access to Personal Information to authorized personnel only.
However, please be aware that no method of transmission or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
7. Accessing and Correcting Your Personal Information
You may request access to the Personal Information we hold about you at any time. If you believe any of your Personal Information is incorrect, incomplete, or inaccurate, you may ask us to correct or update it.
To request access or correction, please contact us at the details provided below.
8. Direct Marketing
We may use your Personal Information to send you direct marketing communications regarding services, promotions, or events that may be of interest to you. You have the right to opt-out of receiving such communications at any time. You can do this by using the opt-out link included in marketing emails, or by contacting us directly.
9. Cookies and Tracking Technologies
We may use cookies and other tracking technologies on our website to enhance your experience. Cookies help us track your usage patterns, improve our services, and tailor content to your preferences. You can set your browser to block or delete cookies, but this may affect your experience with our website.
10. Third-Party Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or the content of these third-party sites. Please review their privacy policies before providing any personal information to them.
11. Can I Remain Anonymous?
You may choose to remain anonymous or use a pseudonym when interacting with us, where lawful and practical. However, if you intend to use our services, such as requesting resume writing or career advice, we may need to collect sufficient personal information to provide those services.
12. Data Retention
We will retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we will take reasonable steps to securely destroy or de-identify your information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect from the date it is published.
14. The Privacy Officer
If you have any questions, concerns, or complaints regarding our privacy practices, or if you would like to access or correct your personal information, please contact our Privacy Officer:
- Email: info@resumeforce.com.au
- Phone: 0413 690 498
- Address: 6 Nullarbor Circuit, Forest Lake, QLD, 4078
15. Complaints
If you are not satisfied with how we handle your personal information or a privacy-related complaint, you can contact our Privacy Officer as outlined above. If we are unable to resolve the matter to your satisfaction, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Address: GPO Box 5218, Sydney NSW 1042
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au